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Privacy Policy

Overview

Effective Date:

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This Privacy Policy describes how www.soapiemaidesigns.com.au (the "we", "our", "site" or “us”) is committed to protecting your privacy and ensuring the security of personal information. This privacy policy explains how we collect, use, disclose, and safeguard your Personal Information when you visit or make a purchase from our website, [www.soapiemaidesigns.com.au] (the "Site"). It also outlines how we use artificial intelligence (AI) to generate images for some of our products and addresses intellectual property rights related to AI-generated content. By using this Site, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not access or us the site.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us directly when you:

  • Create an account

  • Place an order

  • Contact us for customer support

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This information may include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (e.g., credit card details)

  • Any other details you provide directly

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1.2 Non-Personal Information

We may also collect non-personal information that does not identify you directly, such as:

  • Browser type and version

  • IP address

  • Referring/exit pages

  • Operating system

  • Date/time stamp

  • Clickstream data

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1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Site. This helps us enhance your experience, deliver personalised content, and analyse our web traffic. You can manage your cookie preference through your browser settings.

2. Why We Collect Personal Information

We collect personal and non-personal information for the following purposes:

  1. To provide and operate the services;

  2. To provide our users with ongoing customer assistance and technical assistance;

  3. To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

3. How We Use Your Information

3.1 To Provide Services

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you regarding your orders, account, or inquiries

  • Provide customer support

  • Personalise your shopping experience

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3.2 For Marketing and Promotions

With your consent, we may use your information to:

  • Send promotional emails about new products, special offers, or other information that may interest you

  • Display personalised ads on our Site or through third-party services

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3.3 Legal Compliance

We may use your information to comply with out legal obligations, resolve disputes, and enforce our agreements.

4. How We Store, Use, Share, and Disclose Personal Information

Soapie Mai Designs is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through wix.com’s data storage, databases, and the general wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by wix.com and used by Soapie Mai Designs adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or serving our customers. Theses may include:

  • Payment processors

  • Shipping companies

  • Email marketing services

  • Analytics providers

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These third parties are contractually obligated to protect your information and use it for the purposes for which it was shared.

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4.2 Legal Obligations

We may disclose information if required by law or in response to valid requests by public authorities, such as a court or government agency.

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4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our asset, your information may be transferred as part of that transaction.

5. Communication With Site Visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text message, and postal.

6. Use of AI in product creation

Soapie Mai Designs utilises AI technology to enhance the creativity and uniqueness of our product offerings. The AI tools we employ are used to generate images, designs, and other visual content that contribute to the final products available on our Site. While AI aids in the creation process, all final products are reviewed and curated by our design team to ensure quality and originality.

7. Intellectual property and AI-generated content

All AI-generated content created by Soapie Mai Designs is the intellectual property of Soapie Mai Designs, unless otherwise specified. This content is protected by applicable copyright and intellectual property laws. By purchasing or using our AI-generated products, you acknowledge that the content is owned by us and is subject to these protections.

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Customers purchasing AI-generated products are granted non-exclusive, non-transferable license to use content for personal, non-commercial purposes. Any commercial use or reproduction of our AI-generated content requires explicit permission from Soapie Mai Designs.

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If third-party AI tools or datasets are used, they are employed in compliance with applicable licenses and permissions.

8. Children's Privacy

Our Site is not intended for children under the age of 15, and we do not knowingly collect personal information from children under 15. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at enquiries@soapiemaidesigns.com.au

9. Data Security

We implement a variety of security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it is collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer needed, we securely destroy it.

11. Your Rights and Choices

11.1 Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us at enquiries@soapiemaidesigns.com.au. We will respond to your request within a reasonable timeframe.

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11.2 Opt-out of Marketing Communications

You can opt-out of receiving marketing emails from us by following the unsubscribe link in any email you receive or by contacting us at enquiries@soapiemaidesigns.com.au

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11.3 Anonymity and Pseudonymity

Where lawful and practicable, you have the option of not identifying yourself or using a pseudonym when interacting with us. However, in some instances, we may not be able to provide services or products you request without your personal information.

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11.4 Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.

12. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OIAC) in accordance with our obligations under the Notifiable Data Breaches (NDB) scheme.

13. Complaints Process

If you believe that we have breached the Australian Privacy Principles or any applicable data protection laws, you may lodge a complaint by contacting us at enquiries@soapiemaidesigns.com.au. We will acknowledge your complaint within 5 business days and aim to provide a written response within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Austrlian Information Commissioner (OAIC) or, if applicable, the relevant data protection authority in your jurisdiction.

14. Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our Site with a revised "Effective Date". We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Questions and contact information

If you have any questions or concerns about this Privacy Policy or our date practices, please contact us at:

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Soapie Mai Designs

Email: enquiries@soapiemaidesigns.com.au

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Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

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