Return & Exchange Guarantee

Your satisfaction is our priority at Soapie Mai Designs. If you need to return or exchange a product, our policy is designed to provide you with a hassle-free process. We want you to feel confident in your purchase, and our clear refund and exchange policy is aimed at ensuring just that.

If you have any questions about our return and exchange policy, please don't hesitate to get in touch. We're here to make sure you have a positive experience with us.

​Returns & Refund Policy

Thank you for shopping at Soapie Mai Designs. We want to ensure you are satisfied with your purchase.

​Please note this policy does not apply to any of our 'Clearance'  designs, which are sold "as is". No returns or refunds are available for these products. However, even for these items, they must still meet the standards of fit for purpose unless any faults were specifically disclosed at time of sale.

​When you receive your items, please inspect them thoroughly to ensure they are free of damage. We will only replace or refund items if they are damaged on arrival. We do not offer refunds, exchanges, or cancellations if you change your mind.

​If you wish to cancel your order, please email enquiries@soapiemaidesigns.com.au within 24 hours of placing your order. After this period, cancellations may not be possible, and once the order has been completed, it cannot be cancelled.

​For any refund or return enquiries, please contact us at enquiries@soapiemaidesigns.com.au

​Replacements (If Applicable)

In the rare event that your goods are damaged on arrival, faulty, defective, or do not match the product description, you maybe entitled to a refund, repair, or replacement under Australian Consumer Law.

​Please ensure to follow the below steps:

• Contact us via email at enquiries@soapiemaidesigns.com.au within 30 days from the date purchase

• Provide clear and concise details of the issue, including evidence such as photos or videos

• We will assess the situation and determine the appropriate outcome

If the product cannot be replaced, we may offer a refund or replacement. Please note that minor faults, normal wear and tear, and any purchased second products may not qualify for a refund or replacement unless they fail to meet the guaranteed standards under Australian Consumer Law.

​Refunds (If Applicable)

If a refund is necessary, it will be processed once we have received the returned item(s) and verified that they meet the return policy conditions. Refunds will be issued within a reasonable time frame, typically within 2 to 5 business days, and will be credited using the original payment method unless otherwise agreed upon. 

​Please note the following conditions may apply to your refund:

• Shipping charges and handling fees are generally non-refundable unless the product was returned due to a fault or misrepresentation

• If the item(s) were purchased using a store credit or a voucher, then the refund will be credited back to your store account

​Consumer Guarantees

Your purchase is protected by Australian Consumer Law (ACL), which provides certain guarantees regarding the quality, fit for purpose, and other aspects of goods and services. These guarantees cannot be excluded and operate in addition to any warranties provided by Soapie Mai Designs.

​If your product does meet these guarantees, you are entitled to a repair, replacement, or refund, depending on the nature of the issue.