Shipping Information

At Soapie Mai Designs, we take pride in ensuring your orders are promptly shipped using reliable methods, with secure packaging to protect your purchase. We believe in transparent communication, and our shipping costs are clearly outlined for your convenience.

If you have any questions about our shipping process, feel free to reach out to us. We're committed to providing a seamless experience for you!

​Processing Times

After your payment has been processed, please allow 3 to 7 business days for your order to be processed and packed ready for shipment. An email confirmation will be sent after your order has been placed. While we strive to meet these processing times, please note that unforeseen circumstances such as public holidays, peak seasons (e.g., Christmas), or natural disasters may occasionally cause delays. We ask that you allow a little extra time during these periods to receive your delivery.

​Typical delivery times within Australia range from 2 to 10 business days, with possible extensions. International orders may take 10 to 30 business days, depending on the location.

​Incorrect Address

Please ensure that the delivery address provided at checkout is accurate. If you notice an error, contact us immediately at enquiries@soapiemaidesigns.com.au with the subject "Urgent Address Change". While we will do our best to accommodate changes, we cannot guarantee that we can correct the address before the order is completed and shipped.

​Soapie Mai Designs is not responsible for delays or losses resulting from an incorrect address provided by the customer. Once an order has left Soapie Mai Designs Headquarters, it is under the responsibility of Australia Post.

​Australian Domestic & International Shipping

We use Australia Post for all our shipping needs. By selecting the 'Shipping' option at checkout you are agreeing to the Australia Post terms of service. All shipped items will be provided with a tracking number via email.

​Missing or Lost Parcels

In the event that your package is lost or goes missing, please first check common courier hiding spots and request an image from Australia Post. If you are still unable to locate your parcel after exhausting all avenues, please email us at enquiries@soapiemaidesigns.com.au to report your lost or missing parcel so we can investigate on our end.

​Under Australian Consumer Law, if your goods are not delivered or are lost, you may be entitled to a replacement or refund. Please be aware that any missing or lost parcels are typically the responsibility of the courier, but we will assist in resolving the issue as much as possible.

Local Pick Up

 

Looking for a more personal touch? Take advantage of our convenient local pick up service. Simply select the pick up option at checkout, and we'll ensure that your order is ready for collection within 3 to 7 business days. Address details will be provided in your email when your order is ready for collection.

We understand the value of convenience, and our pick up service is designed to accommodate your schedule. Experience the ease of collecting your handmade products directly from us!